“That’s it – we’re moving to another collaboration solution!” OK, be honest: Raise your hand if some version of the above crossed your mind in the past 9-10 months. I hear you loud and clear — you are frustrated with your collaboration provider.
For some businesses, it’s a budget issue; costs go up or you’re struggling to navigate a move from CAPEX to OPEX. For others, it’s the pace of change ― software upgrades are pushed out by the vendor, but now you have to upgrade your hardware. Something has changed with your collaboration platform that makes you unhappy. And while it is true that IT is the business of managing change and risk, that does not lessen your frustration.
I’ve been there too. I have spent most of my professional history in the role of an IT customer, so I have experienced the aggravations that come with managing and being accountable for corporate, foundational infrastructure. In my case it was the voice infrastructure.