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With the acquisition of Broadsoft, Cisco is getting a true cloud contact center platform. The company announced the rebranding at Cisco Live 2018 in Orlando, ushering in the Cisco Customer Journey Experience. Broadsoft’s contact center product — now known as the Cisco Customer Journey Platform — is the first to adopt this new name. Customer…

I recently attended Cisco Live 2018, and one topic at the event in Orlando that drew my attention was the updates to Webex Meetings. If you are using Cisco’s Webex Meetings today, hopefully you have already heard that Webex version WBS 33.3 is right around the corner. What does this mean to you and your…

The platforms and tools for managing a collaboration environment have evolved. The days are over of simply monitoring and reporting on a device, whether a server, a gateway or even a simple IP phone. Enterprises should no longer focus on whether a device is operating; instead, they should focus on its core function and whether…

Collaboration means different things to different people, but everyone has to work with others some time. For many of us, this is more of a challenge than it has to be. Our collaboration often involves speaking with a colleague or a partner on the telephone, then following up via email. Later, if a colleague is…

Organizations have adopted Google’s G Suite at a breakneck pace. Earlier this year, the company reported it had 4 million paid users for its collection of business productivity tools — in addition to 80 million users of its free tools for educational institutions. Organizations are implementing the applications because of the seamless productivity and collaboration…