Take a look under the hood of many companies’ collaboration environments today, and you’ll find what I call “organized chaos.” Employees are using collaboration tools to get things done, but they’re frequently toggling between different applications to message colleagues, manage calendars, share documents and initiate video meetings.
Many organizations support different collaboration tools across departments. This might make sense if, say, an engineering team benefits from a different collaboration workflow than what other business units use. However, collaboration environments are often not the result of strategic decisions, but rather an ad hoc approach when deploying technology tools.
In many cases, business units adopt a given collaboration solution simply because it’s one that employees are already familiar with. As a result, companies miss out on the benefits that come from adopting the tools that are best suited to helping them meet their business goals.