Roughly a decade ago, many businesses moved from legacy PBX (or private branch exchange) phone systems to on-premises Voice over IP (VoIP) systems. In more recent years, some organizations have taken the next step and moved away from on-premises to embrace cloud collaboration suites that incorporate voice, video, persistent chat, file sharing and other features in a hosted model with simplified management.
Still, many companies maintain their on-premises systems. Leaders at these organizations know they’ll likely need to deploy a cloud collaboration suite eventually. But to get the most value out of both their existing systems and their future solutions, they must carefully consider when, why and how to make the move.