What’s the secret to maximizing a digital workspace solution’s ROI and minimizing its total cost of ownership? The IT department must collaborate with each line of business (LOB) to understand its unique business goals and workstyles. Collaboration solutions illustrate why. Businesses often have a hodgepodge of chat, video, calling and shared platforms from different vendors…

While you might get a text from your dentist reminding you of an appointment or you might be able to hold a table at your favorite restaurant online, in the small and medium business (SMB) market — especially the sub-200 seat space — dial-tone, voicemail and basic unified communications (UC) features are still the norm….

“How do I get the most out of my investment?” It’s a question all IT organizations ask themselves when they review applications they have in their environment, especially when considering upgrades and migrations. This question can and ought to be answered with both technical and user adoption considerations in mind. And it presents quite the…

Many smart organizations have moved their documents to the cloud, and over the next few years, still more will join them. A cloud solution enables you to access files from any device at any time. No more shuffling files back and forth, hoping you have the latest version, or making sure you’ve copied all the…

Here at CDW, we get the need to communicate and collaborate with others quickly and easily. It is the lifeblood of how we do business, as it is for many of our customers. Using the “Content Is King” approach, we leverage interactive workshops to gain insights into our customers’ unique business needs. Once we have a…

It’s difficult to overstate how important communication is in the era of the distributed workforce. Yet when it comes to remote collaboration, too many organizations rely on a brittle collection of point solutions that can frustrate efforts to work together over voice, text, video and shared digital environments. The result is predictable: Workers often default…

Organizations are constantly looking for ways to reduce costs, boost productivity and increase revenues, and they are turning to collaboration tools to do so. However, with the dizzying array of options and the daily enhancements to endpoints, applications and infrastructure, it’s hard to keep up with the right approach or what to choose. So to…

I have been an avid Spark user, ever since it was in beta as Project Squared. At first, I couldn’t understand why this was a big deal. But two years later, it is the core collaboration technology I use to get work done across my business unit. My day begins and ends with Spark. All…

I traveled to Indianapolis, Ind. for EDUCAUSE 2015 with much anticipation. EDUCAUSE bills itself as the “premier higher education IT event” and with over 3,000 expected in attendance, I was looking forward to the show. 

While gestures, facial expressions and other visual feedback are vital to collaboration, none of these translate through teleconferencing methods. Video conferencing, on the other hand, enables the sort of effective dialogue that successful meetings require. The problem, however, is that managing video conferencing systems and endpoints is a complicated, time-consuming burden on IT staff. The…