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Cisco Webex Edge Audio for the Cisco Unified Border Element

Cisco enhances the Webex audio experience, saving PSTN costs and scaling to handle any call load into the Webex Cloud.

By Allen Daily
|
January 21, 2021
Digital Workspace, Networking

Cisco has had Webex Edge Audio for Expressway for some time now. The concept behind Edge Audio is to provide an alternate path for Webex audio calls, diverting them from potentially overtaxed public switched telephone network (PSTN) connections to the internet. Now, Cisco provides an additional method to take advantage of Edge Audio via the Cisco Unified Border Element (CUBE).

Edge Audio for CUBE was released for Webex in Q3 2020. It is an audio solution where Webex calls originating within your enterprise route from your Cisco Unified Communications Manager (CUCM)/PBX to CUBE, over the internet, and into the Webex cloud. Similarly, callbacks initiated by Webex users are routed from the Webex Cloud, traverse the internet, leverage CUBE infrastructure, and are delivered onto your CUCM/PBX for on-net routing. This can greatly reduce PSTN loads and expenses, offloading that traffic to leverage internet bandwidth instead.

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How to Move to Cisco Flex

Understanding your options with Cisco’s adoption of a subscription licensing model for Unified Communications Manager.

By Jodie Watt
|
December 10, 2020
Cloud, Services

Big changes are upon us when it comes to Cisco licensing. On Jan. 23, 2021, everything changes with Cisco Unified Communications Manager licenses. For some organizations, this will be a moment to celebrate, given the detailed complexity of Cisco’s reporting. Who hasn’t struggled at times to figure out what your organization owns, what’s covered and whether or not that’s reflected in the Cisco report?

You can say goodbye to perpetual license purchases and multiyear support contract renewals. No more deciphering what type of license you need based on the phone model you plan to buy. No more reviewing your Prime License Manager to see if you even need licenses. No more wading through the PLM output. Cisco has finally simplified its license consumption model.

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Calling Party Blocking for Cisco Unified Communications Manager

A few configurations to your telephony platform can shield your users from a wide range of spam calls.

By Mike Underwood
|
September 15, 2020
Services

Regardless of the vendor, when we discuss call routing in a telephony platform we’re almost always focused on the destination of the call. Similar to how the postal service operates, when the system is delivering the call or message, we are rarely focused on who the originator is. Keeping that in mind, it doesn’t take much imagination to come up with a few scenarios where it may be beneficial to block specific numbers, or ranges of numbers from reaching your end users.

In this blog post, I’ll show you how to implement a check on the calling party number (CPN) in a Cisco voice solution and keep those pesky spam calls at bay.

In order to illustrate the logic, let’s define some key components and run through a few examples.

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How the Cisco Unified Communications Manager Cloud Helps Migrate Collaboration to the Cloud

This managed solution provides a secure and highly redundant service for organizations looking to transition to the cloud or find a hybrid solution.

By Matt Toltzien  and Andy Kleinheinz
|
April 30, 2020
Cloud, Data Center, Services

With demand for businesses to consume collaboration services in the cloud at an all-time high right now, CDW has added the Cisco Unified Communications Manager Cloud (UCM Cloud) solution to its Managed Collaboration Anywhere (MCA) portfolio. This portfolio now includes managed collaboration solutions covering the complete Cisco Hosted and Cloud Calling portfolio of Cisco Hosted Collaboration Solution (HCS), Cisco UCM Cloud and Cisco Webex Calling. Cisco is currently providing collaboration solutions that deliver enterprise-grade service to more than 100 million devices.

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Cisco Provides a Bridge Over Troubled Waters

Along with updates to the system’s instant messaging and Presence tools, improvements to Cisco Expressway now open communication to Skype for Business users.

By Patrick Nowicki
|
July 20, 2017
Digital Workspace

The end users of many on-premises and hosted Cisco Unified Communication customers have never been able to communicate natively from their Cisco Jabber clients to their third-party business partners who use Microsoft’s Lync or Skype for Business. It’s as if they were on opposite sides of a river with no “bridge” to cross, leaving them…

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Done Well, Done Fast: Cisco’s New Business Edition 4000

This cloud-managed unified communications system with on-premises reliability offers the right mix for many SMB customers.

By CDW Expert
|
June 28, 2017
Cloud, Digital Workspace

While you might get a text from your dentist reminding you of an appointment or you might be able to hold a table at your favorite restaurant online, in the small and medium business (SMB) market — especially the sub-200 seat space — dial-tone, voicemail and basic unified communications (UC) features are still the norm….

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