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Calling Party Blocking for Cisco Unified Communications Manager

A few configurations to your telephony platform can shield your users from a wide range of spam calls.

By Mike Underwood
|
September 15, 2020
Services

Regardless of the vendor, when we discuss call routing in a telephony platform we’re almost always focused on the destination of the call. Similar to how the postal service operates, when the system is delivering the call or message, we are rarely focused on who the originator is. Keeping that in mind, it doesn’t take much imagination to come up with a few scenarios where it may be beneficial to block specific numbers, or ranges of numbers from reaching your end users.

In this blog post, I’ll show you how to implement a check on the calling party number (CPN) in a Cisco voice solution and keep those pesky spam calls at bay.

In order to illustrate the logic, let’s define some key components and run through a few examples.

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Cisco UCCE 11.6: Improving the Outbound Dialer

The core Cisco contact center solution gets a much-needed fix.

By Scott Petersen
|
October 6, 2017
Digital Workspace, Software

Cisco Systems flagship contact center, Unified Contact Center Enterprise or UCCE, has long been heralded as one of the best in its class for resiliency and redundancy. The system has been fully fault tolerant with the capability of being geographically dispersed between two data centers. Well, for the most part that is, because there has…

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Cisco Field Notice for UCS servers – What You Need to Know

Everything You Need to Know about Know About Cisco Field Notice 64029 for Unified Computing Systems

By CDW Expert
|
November 11, 2015
Digital Workspace

On October 14, 2015, Cisco released Field Notice 64029 with updates on November 3, 2015. Here’s everything you need to know about this issue that affects Cisco UCS C220 M4 and C240 M4 servers. The field notice addresses and expands upon Cisco Bug CSCuv33991

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Cisco Unified Communications Manager Business Edition 6000

Why You Should Consider It

By Jodie Watt
|
July 16, 2014
Data Center, Networking

While every organization’s priority for technology consumption is different, this solution offers up flexibility and customization to meet your needs.  Along with what everyone uses (dial tone and voicemail); Cisco Unified Communications Manager Business Edition 6000 includes many applications to wet your appetite. Starting with as few as 25 end users, the solution can scale…

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