The CIO of a large financial services firm recently approached me for assistance in building out her company’s cyber-resilience strategy. Specifically, she knew that the firm was going to need to add an additional data center over the next year to meet growing demand, and she wanted to use that expansion as an opportunity to enhance the firm’s business continuity program. CDW provided the company with some practical advice to help draw this additional benefit from its investment.

While we were helping a very large organization expand an existing global footprint, the advice we shared is relevant across firms of all sizes. Let’s take a look at a few ways that all organizations can enhance cyber resilience.

As businesses restructure and begin to reopen to a changed business environment, many are realizing the importance of disaster recovery (DR) and business continuity (BC) planning ― and how integral collaboration technology is to these plans.

For the last several months, CDW has been busy working with our customers to address these DR and BC needs. Managed services often play a role in these engagements. In this blog, I will cover how CDW helps customers prepare for disaster events, how we help organizations operate during them and, finally, how we can assist in managing the user experience during the reopening stages as well as the “new normal” that will follow.

As they seek to enable remote work, many organizations are implementing new ways for employees to access and share data. This is all necessary to enable business continuity, but it’s possible (and perhaps even probable) that organizations are unwittingly opening up new security vulnerabilities as they introduce new technologies and workflows. Unless an IT shop employs professionals with deep expertise in cybersecurity, the prospect of hunting around for unknown security gaps can be incredibly daunting. That’s where cybersecurity assessments from a partner like CDW come in.

Before this spring, many organizations were already set up to accommodate some portion of their employees working remotely. But very few businesses were equipped to handle all of their employees working from home. As a result, many employees saw performance problems and reduced functionality in the very applications they relied on to do their jobs.

It’s been said that we’re living through what is effectively the world’s largest business continuity exercise. Here are three lessons that business and IT leaders should take away from it.

Organizations have a number of compelling reasons to reduce complexity in their cloud environments, including lower costs, improved security and optimized performance, to name a few. One other benefit of highly efficient cloud environments often gets overlooked, but is a major consideration right now: business continuity. In a way, the COVID-19 crisis is the world’s largest business continuity exercise. We’re seeing right now, in very real terms, how organizations’ IT environments hold up to previously unimaginable challenges.

In the midst of crisis situations, hospitals and healthcare organizations need to be able to communicate important health and safety information to patients in a timely manner — and at scale. During COVID-19, hospitals have scrambled to set up nonessential personnel to work remotely, including call center staff. This has led some hospitals to look for alternative ways to communicate with their communities. Here’s how one CDW customer recently implemented call center automation.