Why Voice Authentication May Be a No-Brainer for Banks
Financial institutions can increase productivity and improve security in their customer engagement centers while reducing customer frustration.
When I tell organizational leaders that they can cut the average call time in their customer engagement centers by 10 to 20 seconds, their eyes light up. I can see them doing the mental math, calculating their potential savings by multiplying those shaved seconds across all the calls that their customer service representatives handle every…