CDW Solutions Blog
Solutions Blog Insights From Experts Who Get IT
  • Topics
    • Cloud (317)
    • Data Center (335)
    • Digital Workspace (477)
    • Networking (267)
    • Security (326)
    • Software (337)
  • Explore CDW.com
Explore CDW.com

Topics

  • Cloud
  • Data Center
  • Digital Workspace
  • Networking
  • Security
  • Software

Subscribe to Newsletter

Why Voice Authentication May Be a No-Brainer for Banks

Financial institutions can increase productivity and improve security in their customer engagement centers while reducing customer frustration.

By Justin Hester
|
December 11, 2018
Security, Software

When I tell organizational leaders that they can cut the average call time in their customer engagement centers by 10 to 20 seconds, their eyes light up. I can see them doing the mental math, calculating their potential savings by multiplying those shaved seconds across all the calls that their customer service representatives handle every…

Read More   

With the Rise of GDPR, Financial Services Firms Are Put on Notice

Banks, credit unions and other companies wait to see how EU regulators will handle data breaches and violations.

By CDW Expert
|
November 28, 2018
Security

In May, the digital world was awash in privacy practice notifications that inundated users on websites and in email inboxes. This wave came as companies doing business in the European Union prepared for the implementation deadline of the General Data Protection Regulation. Talking heads fueled a media frenzy of speculation regarding when EU supervisory authorities…

Read More   

4 Ways Artificial Intelligence Is Revolutionizing Customer Service in the Banking Industry

Automated tools help financial firms make sense of their customer data and bring a personal touch to their services.

By CDW Expert
|
November 8, 2018
Software, Digital Workspace, Security

Banks and other financial institutions collect a significant amount of data about their customers. Often, a customer will have checking and savings accounts with the same bank, as well as debit and credit cards and perhaps even a mortgage or a car loan. The customer may also use the bank’s website and mobile app. With…

Read More   

Bank on Artificial Intelligence to Turn Data into Action

AI is a proven tool for learning more about your customers to reduce fraud and maximize personalization.

By Tom Leinberger
|
November 2, 2018
Software, Services

How much do you really know about your customers? The answer goes a long way toward determining how much money your business makes — or loses. That’s why banks and other financial services firms are increasingly using artificial intelligence to get deeper insights into customer needs, wants, habits, risks and more. The lessons learned —…

Read More   

How Financial Institutions Can Secure Interbank Payment Systems

These seven steps can protect banks and other firms from cyberthreats.

By Jeff Falcon
|
June 15, 2018
Security, Networking

Our nation’s financial system is fragile. The technology we depend on today for the secure exchange of funds between banks dates back decades to a system that was first built to facilitate funds transfers using Morse Code. Today’s incarnation of that system takes advantage of modern computing standards, such as TCP/IP networking, but that convenience…

Read More   

4 Ways Banks Can Create Value from Customer Service Data

For financial institutions, the customer contact center can be a treasure trove of valuable information.

By Justin Hester
|
April 13, 2018
Software, Digital Workspace

During the day, I speak with banking executives who want to be as strategic and efficient as possible with their customer outreach. But when I go home, my mailbox, my email inbox and sometimes even my voicemail are filled to the brim with offers from financial institutions for products and services that don’t fit at…

Read More   
  • 1 (current)
  • 2
Most Popular
Digital Workspace | Security

Prioritize These Security Considerations as Users Work from Home More Frequently

Digital Workspace

8 Things to Consider Prior to Deploying Microsoft Teams

Digital Workspace | Services

Why Adoption Services Are More Important Than Ever

Digital Workspace | Security

Android™ Enterprise Essentials Simplifies Mobile Security for Small and Medium Businesses (SMBs)

Digital Workspace | Security

Overcoming the Cybersecurity Skills Gap with Automation

Recommended for You
Topics
  • Cloud
  • Data Center
  • Digital Workspace
  • Networking
  • Security
  • Software
Connect With CDW
  • Explore
    • Our Experts
    • CDW.com
    • BizTech
    • EdTech
    • FedTech
    • HealthTech
    • StateTech
  • CDW Solutions
    • Solutions Center
    • Cloud
    • Data Center
    • Digital Workspace
    • Security
  • Connect With CDW

Copyright 2007-2021 CDW. All Rights Reserved