Twenty years ago, investors and analysts asked businesses, “What’s your web strategy?” Fifteen years ago, it was, “What’s your mobile strategy?” Today, it’s, “What’s your AI strategy?” Artificial intelligence gives businesses powerful new ways to get deeper insights into customer experiences, needs, wants, habits, risks and more. Yet as with the web and mobile, recognizing…

Cities and municipalities face a number of tough questions as they try to provide residents with a good place to work and live. How much congestion and pollution are caused by vehicles circling the block as drivers look for a parking spot? Which intersections have the most near-miss accidents? Where is jaywalking common — and…

As data analytics have taken off in retail, I’ve seen companies racing to make investments in the space — implementing robust analytics platforms and onboarding teams of data scientists in a rush to stay ahead of their competition. According to a Gartner study of retail technology, 45 percent of retailers either have up-to-date AI technology…

Using data to improve operations seems like a simple idea. But many organizations struggle to achieve this goal because they have trouble clearly understanding how operations perform when their data is scattered across multiple systems. Even when these systems have reporting built into them, their closed and static nature makes it difficult to find the…

Digital transformation initiatives can make workers and processes much more efficient and productive. But are the actual initiatives as efficient and productive as they can be? This isn’t a brain teaser. It’s about identifying ways to maximize each digital transformation project’s return on investment while minimizing its overhead costs. Organizations often have multiple digital transformation…

If you’re a healthcare provider, it’s hard to keep up with the Joneses — or the Smiths, Johnsons, Browns and Williamses. Those are the five most common U.S. surnames. So in a major city, odds are high that some among the millions of people will share the same surname, first name and even birthdate. That’s…