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Safety First: Remote Work Security Solutions

The shift to remote work raised the bar for organizations when it comes to maintaining information security.

By Ziyad Roumaya
|
June 23, 2020
Security, Cloud, Digital Workspace, Networking

As organizations across the country have moved to remote work models, many have reported an increase in cyberattacks. Cybercriminals, it seems, are taking advantage of the public health crisis to exploit security vulnerabilities in home-based computer systems. What can organizations do to minimize the chances that their shift to remote work results in an expensive breach? We recommend a multipronged approach that combines the use of security tools and end-user education.

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Improve Your Security Capabilities with Microsoft

Learn about Microsoft’s security features and resources.

By Ben Moore
|
June 2, 2020
Security, Services, Software

Is Microsoft a security company? The idea has been on my mind for a while. I think back to the days of my early Microsoft experiences. For me, that would be Windows 3.1 and DOS 5.0 up to DOS 6.22. It was the base of my conquest for co-sysop on a few dial-up BBSs (bulletin boards), getting really good download ratios, and finding all the sweet “warez”. I was also digging through every inch of my computer. Today, in my role as a Microsoft 365 pre-sales architect, I give even more thought to the security aspects of Microsoft’s environment.

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Prepare for the ‘New Normal’ with CDW Consulting Services

Understanding the current environment and where to focus tech investments is key to future success.

By Louis Hood
|
May 29, 2020
Services, Cloud

Given today’s unique environment, companies are looking to technology, current and emerging, to help navigate the business landscape that exists before them — and the one that is to come in the near term. To help our customers through this constantly evolving environment, we’ve identified three key phases that organizations are moving through as a result of the pandemic. In mapping out this journey with our customers, CDW’s Consulting Services has determined where organizations should focus their technology investments.

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How to Make Artificial Intelligence Work for You

A phased approach can turn AI into a tool that will help your organization thrive.

By Tom Leinberger
|
May 26, 2020
Software, Data Center, Services

For organizations to realize the potential value of AI, according to McKinsey, their AI strategy must align with their corporate strategy. They need a “clear data strategy that supports and enables AI,” and they must invest in staff and technical training to ensure they have the skills to implement AI at scale.

I keep those imperatives in mind when I work with business and IT leaders who wonder how AI might help their organizations. My advice to them: To get the most out of the technology — to make AI work for you — it pays to take a phased approach to implementation.

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Automation and Virtual Assistants Help Transform Customer Care

Businesses can improve the customer experience by understanding and taking advantage of automation.

By Nathan Cartwright
|
April 16, 2020
Software

When organizations think of leveraging artificial intelligence, they too often conclude the technology doesn’t apply to their business needs. That’s largely because they overlook an important capability that AI enables: automation. AI can help organizations set up processes for handling common, repetitive and time-consuming tasks.

So, what does this have to do with customer care? Well, you are either using AI in your customer care workflows or there are ways to use it that you may not have considered. Virtual assistants, for instance, are a prime example of how automation can transform both workflows and customer experiences.

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4 Ways Technology Is Reshaping Retail in 2020

As the NRF Big Show illustrated, this year will see continued growth of some key technologies and the emergence of others.

By Lisa Wood
|
February 5, 2020
Software

Retailers are looking for technology solutions that can meet a particular need, whether it’s improving the customer experience, enhancing productivity or increasing revenue. I was excited to see some of the latest entries in the field in January at the National Retail Federation’s annual convention.

Retailers, vendors and industry experts at the event demonstrated an array of solutions and shared their perspectives on how technology will affect the industry this year. Here are four takeaways from Retail’s Big Show.

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