By next year, over half of midsized and large enterprises will be using chatbots, Gartner predicts. It’s easy to see why: Chatbots leverage advances in artificial intelligence (AI) and natural language processing (NLP), and benefit from the fact that roughly 40 percent of all customer questions are about the same things. Those are two reasons…

Artificial intelligence is the hottest technology trend of this decade, and it’s appearing in a wide variety of applications. From approving mortgage applications to identifying potential customers, AI allows organizations to improve their effectiveness, increase their productivity and control costs. It’s no surprise that AI tools and techniques have also found their way into the…

While CDW’s recent Core to Cloud Summit event in Las Vegas was ostensibly focused on cloud and data center technologies, there was a great deal of discussion among both presenters and participants about the people behind the machines. How are organizations tackling the difficulties of filling highly technical IT staff positions in a job market…

Twenty years ago, investors and analysts asked businesses, “What’s your web strategy?” Fifteen years ago, it was, “What’s your mobile strategy?” Today, it’s, “What’s your AI strategy?” Artificial intelligence gives businesses powerful new ways to get deeper insights into customer experiences, needs, wants, habits, risks and more. Yet as with the web and mobile, recognizing…

Artificial intelligence (AI) has been getting a lot of attention lately, but for a technology company like CDW, looking to provide valuable solutions to customers, it can be challenging to create a new service offering in this area. For one thing, the term AI is very abstract and can transcend many technology areas such as…

Recently, I signed up for a subscription box service. Every month I’ll receive a curated selection of various baits and tackle to fuel my fishing obsession. The bait shop comes straight to my door. What a great time to be alive. If you’re not familiar with the subscription box craze, the model focuses on serving…