Drone technology has advanced rapidly in recent years, but organizations are still only scratching the surface of what these devices can do. For business and IT leaders who are unfamiliar with the technology, drones might seem like the domain of hobbyists or the military. But advanced features — such as high-resolution cameras, heat sensors, artificial…

Video collaboration in the customer engagement center (or contact center) makes sense for many of the same reasons the technology makes sense in other settings: When customers can see a human being on the other end of their conversations, they feel a human connection. When customer service representatives or sales staffers can see the people…

Seven years ago, Harvard Business Review called data science “the sexiest job of the 21st century.” It’s even sexier today, judging by the 55 percent increase in data scientist job postings between June 2017 and June 2019, with annual salaries averaging $121,000. This demand reflects the growing amount of data that organizations collect and source…

It’s been more than a year since CDW first published the “Smart Data for Finance” white paper, and much has changed in the industry and at CDW. We’ve broadened our analytics practice to cover many different industries and brought in subject matter experts who can tailor analytics solutions to the needs of many diverse businesses….

Creating a solid use case for data is like cooking a great meal. You need the correct ingredients, or data. You also have to take special needs into consideration (is anyone allergic to any ingredients? is the data sensitive, subject to regulation?). With both food and data, you want to know where it’s sourced (is…

Meetings: All companies need them. But for some reason, no one seems to like them. Of course, organizations have to hold meetings to get teams on the same page, gather input from employees, communicate important information from management and spark collaboration. But employees often view them as a waste of time. Even if a particular…