Software

ServiceNow recently announced that additional capabilities have been added to its Safe Workplace app suite. This suite has already helped hundreds of businesses manage the process of getting their workforces back to the workplace as safely, quickly and seamlessly as possible.

The enhancements to the suite include a new Health and Safety Testing app, an improved Safe Workplace experience for Now Mobile, and new contact tracing capabilities with Zebra Technologies’ MotionWorks Proximity solution.

For many business and educational leaders, the resumption of work and learning amid the COVID-19 pandemic continues to be a challenge. Enforcing health and safety policies and detecting noncompliance can be difficult to accomplish, especially in high-traffic areas, but it’s crucial. Enhanced video surveillance can help. In recent months, many organizations have repurposed existing EVS systems, typically deployed for physical security, to support screening measures related to COVID-19, such as thermal imaging scans, occupancy management and contact tracing.

Layering face mask detection into video analytics, and potentially integrating it with access control systems, provides an additional layer of protection. As with occupancy management and contact tracing, many companies find that automated solutions are far more effective at mask monitoring than humans are.

Welcome back to the third part of this blog series, where I’ve been exploring the options available in the cloud contact center space. A quick recap of who we have talked about in this series: The first post was on the power of RingCentral, the second was showing off the red-hot Five9.

In this third blog, I will explore where Cisco Systems is at in this cloudy landscape. In a business landscape influenced by the pandemic and remote work, cloud computing has been a valued resource for many companies, especially those relying on cloud contact center technology. Let’s dig into where Cisco, one of the on-premises leaders of contact center, is with cloud.

Technology is more important than ever to the merger and acquisition (M&A) process. For many firms, IT is a top driver of deals, but it can also be a sticking point.

In its “Corporate M&A Report 2020,” Bain warns of the challenges posed by IT integration: “In a tech-enabled world, deal scrutiny is expanding to include issues such as data ownership and access to critical technology, often prompted by national interests, as well as the impact on future competition. The time, complexity and the resources to get deals over the regulatory hurdle are rising — it will take longer than you think and cost more than you expect.”

It’s essential for organizations to prepare for the integration process and enter it with their eyes open. These four types of technology tools can help to streamline IT integration.

Enhanced video surveillance (EVS) has been a game changer for physical security. Now, as businesses and organizations strive to resume operations while supporting public health, many are deploying these systems for new purposes: thermal screening, occupancy management and social distance monitoring.

The heart of EVS is video analytics, either built into cameras or integrated into the back-end video management system. Video analytics run continuously in the background to interpret video content and provide real-time alerts. This is a much more efficient way to make use of video capabilities than by assigning employees to constantly monitor a live video feed or conduct after-the-fact forensics in the wake of an incident. Real-time situational awareness lets organizations respond to threats faster and more effectively.

Now, EVS is proving its worth in response to the COVID-19 pandemic. Healthcare facilities, educational institutions, manufacturing and distribution centers, transportation providers and retailers are among those deploying these tools so they can continue to provide essential services. Here are three ways organizations can utilize EVS to operate more safely.

This summer, with support and guidance from our partners at Cisco, coworkers from CDW came together for a friendly Meraki hackathon. Over the course of two days, each of the four teams worked on designing and implementing applications based on Cisco Meraki wireless technology.

As with any hackathon, part of the challenge was quickly brainstorming ideas, communication among team members (especially while meeting virtually), and working with people you may not have interacted with before. Despite these challenges, all four teams were able to overcome and adapt, resulting in the production of interesting and potentially viable projects that would enhance our services to benefit our customers the most.