Services

With many companies needing to support widespread, full-time remote work, the past few months have made it abundantly clear how important it is to have a highly effective collaboration environment. But many businesses have struggled to appropriately support employees with collaboration tools — and others have missed out on opportunities to optimize their solutions.

Recently, CDW expanded its Managed Collaboration Anywhere portfolio with the addition of Cisco Solution Support. This was done to address the most pressing needs of collaboration customers today. The real value here? Organizations not only receive proactive help by way of planning and optimizing their collaboration environments, but also 24/7 reactive support when they need to solve a problem immediately. CDW and Cisco partner to deliver this service across Cisco’s various Webex-powered solutions.

ServiceNow offers organizations a powerful platform, integrating the framework of the IT Infrastructure Library into a user-friendly tool with powerful management and reporting capabilities.

Organizations use ServiceNow to track incidents, share knowledge with users, manage assets and automate call centers. The breadth of features available within ServiceNow can be overwhelming to administrators, and the reality is that many organizations simply don’t have the resources available to optimize their use of this powerful platform.

But CDW’s SmartAdmin solution helps organizations leverage our team of experts to overcome the hurdles of managing the complex and ever-expanding ServiceNow platform.

Cisco Meraki is a cloud-based IT company specializing in wireless, switching, security, enterprise mobility management and security cameras. Across all verticals, Meraki has changed the way organizations manage their networks.

Whether you have some programming experience or none, you’ll see how easy it is to build a solution with the Meraki APIs. For this blog, we’ll use Python as our programming language of choice since it is probably one of the easiest languages to learn, but any language supporting REST calls will suffice. Here are just a few of the things one can do with the Meraki API.

When IT tools work perfectly, everyone is happy. But as anyone who’s ever had a problem with their cellphone service or cable bill knows, the true test of a company’s customer service is what happens when things go sideways. If something stops working, business and IT leaders need to know that they’ll be able to get their environments back up and running again as quickly (and painlessly) as possible.

That’s why we offer CDW Technology Support services, a value-added warranty support program. Clients who purchase the service receive access to highly experienced CDW engineers who can handle their hardware and software support needs, provide personalized service and quick response times, and deliver onsite support for hardware replacements.

Here are four ways that CDW Technology Support is already making life easier for business and IT leaders.

For most businesses, 2020 is a year of struggle. When I’ve talked with clients about where they are focusing their attention these days, cost containment is a common theme. IT and telecom projects are being put on hold as organizations look to the short term to cut expenses where they can.

A big part of my job is to be of service to my clients, helping them stretch dollars to get through this moment, and hopefully, when business picks up again, we can then have a conversation about those telecom projects that are on hold. They’re all ears when I mention how CDW helped a healthcare client in Michigan find close to $6 million in savings and helped it continue funding an IT project it had paused. How did we do it? Through an outsourced telecom management (OTM) service we offer from a CDW service partner.

The coronavirus crisis has illustrated the importance of mobility to business operations in nearly all sectors. Organizations have been forced to provide access to data and systems to far more employees working remotely than at any point in the past. During the crisis, organizations have sought to use mobile applications to create a competitive advantage.

Still, many organizations struggle with optimizing their mobile apps. Too often, mobile apps lack the visibility and controls to ensure that users have the best possible experience — and to ensure that the app is providing the business with as much value as possible.

Here are three areas that companies should be sure to tackle as they seek to get the most out of their mobile apps.