2020 is over. And while it was an unprecedented year, the As a Service companies like Five9 helped make the widespread adoption of remote work a reality. For more As a Service information, check out my other blog series.
It takes a catastrophic event to stress test a system. Last year was just that event, as we saw massive amounts of internet traffic, cloud services up and down and sometimes degraded. Through it all, Five9 continued to function and moved forward with mergers and acquisitions.