For many organizations, the ServiceNow Service Portal is the primary way that approvers interact with the records they approve. It is also often a major way that managers, directors and VPs interact with the system when introducing ServiceNow’s functionality to other departments. First impressions matter; providing an optimal user experience right off the bat can go a long way toward long-term adoption within an organization. Here are a few things you may want to do to improve the Portal experience for your approvers.

We at CDW pride ourselves on developing automation tools to make our collaboration deployment engineers’ jobs easier. We have created tools to automate just about everything there is to automate with Cisco on-premises products: Communications Manager, Unity Connections, Contact Center Express/Enterprise and Voice Gateways, to name a few. With the migration to more cloud-based solutions in the collaboration space, and coinciding with our new service of deploying the cloud voice platform RingCentral, it made sense to create an automation tool to quickly provision users and phones.

For organizations to realize the potential value of AI, according to McKinsey, their AI strategy must align with their corporate strategy. They need a “clear data strategy that supports and enables AI,” and they must invest in staff and technical training to ensure they have the skills to implement AI at scale.

I keep those imperatives in mind when I work with business and IT leaders who wonder how AI might help their organizations. My advice to them: To get the most out of the technology — to make AI work for you — it pays to take a phased approach to implementation.

Many organizations struggle with IT asset management even during the best of times. In fact, according to a CDW survey, nearly 1 in 5 businesses incorporates Post-it notes as part of its asset management strategy. Now, add a worldwide crisis that has forced organizations to roll out countless laptops and software licenses in a matter of days to enable remote work (often outside of their normal procurement and budget processes), and you have a recipe not only for massive inefficiency, but also huge software license compliance liabilities.

It’s important for organizations to get in front of this now by applying appropriate asset management tools and practices to their new environments. At CDW, we have four main ways of helping customers to better manage their IT environments.

Cisco has been hard at work to deliver features and enhancements to the Webex Calling product portfolio. Here are the biggest announcements from Cisco’s recent Connect Cloud Calling Summit that make Webex Calling a more complete communications service in the cloud.

As they seek to enable remote work, many organizations are implementing new ways for employees to access and share data. This is all necessary to enable business continuity, but it’s possible (and perhaps even probable) that organizations are unwittingly opening up new security vulnerabilities as they introduce new technologies and workflows. Unless an IT shop employs professionals with deep expertise in cybersecurity, the prospect of hunting around for unknown security gaps can be incredibly daunting. That’s where cybersecurity assessments from a partner like CDW come in.