A common concern among CIOs today is operating their IT departments as a business. In a way, these CIOs are beginning to think like COOs. And as they do, they’re implementing changes that lead to improvements in their operations. They’re managing their workflows more strategically and effectively, and that pays dividends for customers. As IT leaders bolster IT operations, they’re also adding value to their companies.
So how can an IT team intent on internal improvement ensure that its transformation helps the company as whole? I tell my clients to tackle such initiatives in three distinct steps.