Services

As companies look to move their collaboration solutions to the cloud, there are a few things to consider that happen after the cutover. There are areas that organizations can forget to address when moving to a new system.

Common issues that remain after cutover include third party applications integrated to the infrastructure, inconsistent management of multiple solutions, and finding someone to own the solution, support issues, and articulate the overall solution health.

Last spring, in the early days of the pandemic, we were a bit surprised to see that one of our fastest-growing product categories was touch screens. After all, people were still washing their groceries and sanitizing their hands every time they touched an elevator button to prevent the spread of COVID-19. But people were (wisely, it turns out) even more concerned about face-to-face communication, and businesses adopted digital displays to provide more opportunities for socially distanced communication.

Although pandemic restrictions are relaxing, digital signage will continue to grow as organizations seek more efficient ways to communicate important messages to customers, employees and partners.

CDW provides technology solutions to our 250,000 new and existing global customers through our sales and service delivery teams. Our broad array of solutions include cloud, security, data center optimization, mobility, virtualization and collaboration technologies and services. CDW has the knowledge and experience with your environment to provide full stack support.

From hardware to software, services to cloud, CDW has the technical acumen and critical partner relationships to get you what you need and get it up and running quickly and accurately, especially with AWS.

Since March 2020, retailers have made Herculean efforts to meet the moment of the COVID-19 crisis, implementing new tools and processes to help customers stay safe and still get what they need, when they need it.

Even as we signs that the pandemic is beginning to wind down, retailers will need to continue to innovate and build on these systems that customers have come to expect. Many customers have spent the past year largely avoiding physical stores, so the retailers that can make shoppers feel welcome and safe — in short, those that make customers feel like they want to come back even if they don’t strictly need to — will be the ones to succeed in the future. Here are several ways they can achieve this objective.

Unified endpoint management (UEM) solutions provide a way for organizations across industries to track, manage and secure their end-user devices. Healthcare introduces a unique set of challenges: Intelligent medical devices often have an extended useable life due to intensive FDA approval processes, for example. Consequently, many devices are running unsupported legacy operating systems. This, coupled with the essential nature of medical devices, compels healthcare organizations to manage these devices differently.

To address healthcare’s unique endpoint environments, hospitals may have to deploy more than one solution to track medical devices along with traditional endpoints. Here are three factors that IT and business leaders should consider when planning UEM initiatives in healthcare.

While working with one of my clients last year, we kept running into an issue that may sound familiar to others who use ServiceNow as their driver for ITSM. Here’s the situation: There’s noise flying around your system in the form of emails. For out-of-box (OOB) configurations of ServiceNow, almost all new inbound emails create an Incident record.

What I’ve come up with involves creating an inbound action that triggers before it hits the “Create Incident” inbound action. This action will order a hidden item from the Service Catalog and will provide the subject and body text for the incoming email. I call these hidden items “Inbound Action Items.” Here’s how to make one.