CDW Solutions Blog
Solutions Blog Insights From Experts Who Get IT
  • Topics
    • Cloud (308)
    • Data Center (329)
    • Digital Workspace (469)
    • Networking (262)
    • Security (317)
    • Software (327)
  • Explore CDW.com
Explore CDW.com

Topics

  • Cloud
  • Data Center
  • Digital Workspace
  • Networking
  • Security
  • Software

Subscribe to Newsletter

Services

Learn More   


The Rewards (and Challenges) of UCaaS and CCaaS

Switching to Unified Communications as a Service or Contact Center as a Service may be challenging, but it can help your organization solve collaboration issues.

By Paul Goska  and Casey Nordendale
|
February 17, 2021
Services, Software

According to the Gartner Global Telephony and Messaging Forecast 2016–2023, 2020 marks the first time in history that spending on cloud-based telephony and messaging surpassed spending on on-premises solutions. While this is clearly a benefit to Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers, there are also misconceptions around these offerings. Organizations need to tread carefully and deliberately as they consider moving collaboration to the cloud.

Read More   

Why Adoption Services Are More Important Than Ever

The events of the past year demonstrate the need for internal marketing and training initiatives to ensure the success of collaboration efforts.

By Lisa Bell
|
February 11, 2021
Digital Workspace, Services

This past year has been one of the busiest of my professional life.

In previous years, leaders at some organizations that purchased new collaboration tools thought they couldn’t afford to include adoption services as well. But now, with employees largely working from home, many organizations are discovering that they can’t afford not to invest in an initiative that helps users leverage new solutions in ways that will enable them to overcome fragmented communications and work together effectively — no matter where in the world they happen to be.

Here’s why 2020 was the year when many business and IT leaders discovered just how essential adoption services are — and why these services will continue to be in demand in 2021 and beyond.

Read More   

Enterprise Architecture Should Drive Your ServiceNow Investment

Addressing service desk needs is important, but there’s greater value when you think more holistically.

By Mara Southard
|
January 28, 2021
Services

Don’t buy ServiceNow for your service desk.

While this statement sounds radical, our experience shows that, often, a CIO or IT director brings ServiceNow into their organization to help manage service desk operations. There may be some consideration about additional IT processes, like change management, but in most cases the imagined usage is limited to base IT service management support operations.

This approach provides a spot solution at best that leaves your organization ripe for technology sprawl and will limit your opportunities to work more efficiently through shared data and integrations. When planning your business case for ServiceNow, look beyond your IT service desk with an enterprise architecture perspective.

Read More   

Are You Prepared for 2021?

Shaking the dust off your incident preparedness plans can save you from heartache in the coming year.

By Mikela Lea
|
January 15, 2021
Security, Services

In the world of risk management, we spend a lot of time preparing for the unexpected, because we know that unexpected events will inevitably occur. This mindset colors everything we do in our professional careers and often spreads to our personal lives as well. I’ve endured eye rolls from my children when I forced them to participate in fire drills, what-if disaster scenario discussions and other preparedness exercises. But I know that thinking through how we would handle a surprising situation in advance arms us with a plan of action should it actually occur.

Does your organization have a plan of action in the event of a major cybersecurity incident? Sure, you likely have an incident response plan sitting somewhere on a shared drive, but is it covered in digital cyber dust, or is it an active document that the team embraces as part of a daily routine? Regular practice helps keep your plan fresh and your team prepared to spring into action at a moment’s notice. CDW offers two services designed to shake that cyber dust off of your plan.

Read More   

Why the Intersection of SD-WAN and UCaaS Is Valuable to Business

Together, Unified Communication as a Service solutions and software-defined wide area networking can help to transform communication.

By Paul Canalori  and Robert Herriage
|
January 7, 2021
Services, Digital Workspace, Networking

Many companies were already adopting collaboration technologies before the coronavirus pandemic hit last spring. But the massive shift to a remote work model has created a sort of forced proof of concept for numerous businesses, with employees and managers learning on the fly how to use these tools to support productivity and collaboration.

One thing that many business and IT leaders have discovered: Unified Communication as a Service (UCaaS) solutions and a software-defined wide area network (SD-WAN) are often a good fit. UCaaS refers to cloud-delivered capabilities, including voice and telephony, meeting solutions, messaging, presence and other communication applications. With SD-WAN, advanced software simplifies the operation of complex WANs while optimizing the end-user experience.

Here are several reasons why these two technologies work so well together.

Read More   

How CDW’s IT Financial Optimization Services Help Drive Budget Value

With the right guidance, ServiceNow can secure ROI on your IT spend.

By Andrea Persaud
|
December 29, 2020
Digital Workspace, Cloud, Services

While a COVID-19 vaccine is encouraging, companies are still facing a tremendous challenge to keep the wheels turning while teams work remotely. IT and Finance teams are under huge pressure to optimize IT spend in the short term while looking at the long-term effects of their decisions.

Read More   
  • 1 (current)
  • 2
  • 3
  • 4
  • 5
  • Next ›
  • Last »
Most Popular
Digital Workspace | Security

Prioritize These Security Considerations as Users Work from Home More Frequently

Digital Workspace

8 Things to Consider Prior to Deploying Microsoft Teams

Cloud | Digital Workspace

Avaya Cloud Office Serves Up Collaboration Solutions

Digital Workspace | Services

How to Enable Remote Work for a Contact Center

Cloud | Digital Workspace

How Cisco Webex Interop Connects with Microsoft Teams

Recommended for You
Topics
  • Cloud
  • Data Center
  • Digital Workspace
  • Networking
  • Security
  • Software
Connect With CDW
  • Explore
    • Our Experts
    • CDW.com
    • BizTech
    • EdTech
    • FedTech
    • HealthTech
    • StateTech
  • CDW Solutions
    • Solutions Center
    • Cloud
    • Data Center
    • Digital Workspace
    • Security
  • Connect With CDW

Copyright 2007-2021 CDW. All Rights Reserved