Social Media is an undeniable part of everyday life. With the pervasiveness of mobile devices, social media is available anywhere at pretty much any time. Here are just a few figures that highlight and give a sense of scale of current Social Media usage:

By now, most organizations are listening to the different social media outlets for information relevant to them. Listening is a good starting point for deriving meaningful, actionable insights from social media, but it is not enough. Organizations need a way to move beyond listening so they can collaboratively solve business problems.

Introducing Social Media Analytics

In early February, IBM announced the release of Social Media Analytics (SMA). SMA provides business users with advanced analytic capabilities and out-of-the-box dashboards and reports that are easily customizable. Some of the key capabilities that are built into the solution include:

  • Increased scalability in terms of data volumes and user impact
  • Can track sentiment in multiple languages
  • Demographic analytics with ability to identify gender, marriage status or if they have children
  • Extended discovery (Evolving Topics) capabilities to identify “what you may not know” about your analysis
  • Influencer analytics for key author analysis
  • Geographic analysis for regional uniqueness insights
  • Behavioral analytics to identify users, detractors, influencers and recommenders

The Technology

SMA is an integrated application consisting of several IBM technologies including:

  • BigInsights (IBM’s Hadoop Offering)
  • Cognos Business Intelligence
  • SPSS (Predictive and Text Analytics)
  • Emerging Topics (Watson Lab technologies)
  • DB2

The SMA offering is actually a bit of a departure for IBM, as it is delivered as a fully integrated application. Traditionally, IBM’s offerings are delivered more as a platform upon which customers can build their solution. In SMA, there is a significant amount of integration work that is already performed for the customer, which drastically reduces the time-to-value when implementing the solution. The figure below shows the high-level architecture.

Summary

IBM’s Social Media Analytics offering provides a platform from which organizations can link measurement and the tactical execution of social media strategies to serve the purpose of revenue generation. By combining social media data with predictive analytics, it allows organizations to differentiate themselves from their competition. Please feel free to reach out to me if you would like a more detailed conversation about Social Media Analytics.

2 thoughts on “Using IBM Social Media Analytics to Improve Your Business

  • James Gentes says:

    This is great Kevin, you guys have gone fairly deep across share of voice, reach, sentiment, with powerful segmentation and discovery. Great for enterprises, although I’ve found smaller brands are challenged with simply understanding their overall performance. Metrics are great, but are they good or bad?

    We’ve created a simple reporting service for businesses that measures their overall performance and shows the business value of their engagement activity in social media. I’d love to hear your thoughts about it. Check it out at http://analytics.thesocialbusiness.com

    -James

    Reply

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