Microsoft isn’t retiring its Skype for Business Online solution until the summer of 2021, but we’re already seeing a growing number of organizations transitioning to Microsoft Teams. Businesses are finding that their employees really respond to an environment that ties together collaboration tools such as chat, file sharing, calendar, voice and video.

While it’s exciting to see users adopting a powerful tool on their own, it’s also important for organizations to be strategic in how they roll out and support Teams. Here are three ways to ensure your Teams deployment improves operations and helps your organization achieve its business goals.

As more companies look to migrate services to the cloud and embrace OPEX subscription billing, how does this relate to the contact center? As the contact center technical architect of CDW’s research and development group, I spend all my time looking at products and where they fit. Cloud contact center has been at the forefront of my more recent research and development. In this blog series, I will take a deep dive into several solutions, their options in the market, and how they may fit into your business.

Most organizations spend massive amounts of time, energy and financial resources trying to make their corporate networks as secure and reliable as possible.

That’s important, of course — necessary, even. But it’s no longer sufficient.

In my tenure as a technical architect, I have witnessed a great evolution in collaboration business reviews. What once was simply reviewing system compute, versions and tickets is now so much more.

So what should organizations prioritize when reviewing their collaboration environments?

The first bookmobile hit the road in 1839 to serve students in rural communities far from any library. Today, school buses are bringing an even richer source of information — the internet — to students in underserved areas.

My wife and I are looking into renovating our home, but the truth is that we don’t know where to start. Do we need to bring in an architect, or can we work directly with a contractor? The problem boils down to an old truism: You don’t know what you don’t know. I frequently see a similar sort of confusion when school leaders set out to revamp their learning spaces. That’s why we created the CDW Blueprint to Design™ initiative.