First came smartphones. Then it was tablets. Next could be wearables such as the Apple Watch.

But regardless of what form devices may take in the future, the mobility phenomenon continues to grow relentlessly. And like a mob of unstoppable zombies on The Walking Dead, it’s threatening to eat IT alive.

That’s because mobility is support-intensive. Users lose or break devices, wireless plans have to be modified to reflect changes in consumption, and new hires need new phones while retaining their old phone numbers.

There was a time when IT organizations could handle this work themselves. As the volume, diversity and urgency of mobility-related support tasks continue to escalate, however, IT is becoming overwhelmed. Worse yet, the more time IT spends on mobile support tasks, the less time it has to address more strategic business technology issues.

The Outsourced Portal Solution

An outsourced mobility portal relieves IT of the burdens associated with managing a mobile workforce. A well-designed portal allows employees to order appropriate, approved devices, accessories, and carrier plans based on their roles and responsibilities. It also allows them to submit their own break/fix requests for devices that no longer work properly.

A good mobility portal will also provide employees with the help desk services they need when they have technical questions, need roaming for an overseas trip or have some other issue that requires personal assistance. In addition, a portal can serve as a single pane of glass for managing mobility across multiple carriers.

Mobility portals offer companies a variety of benefits, including:

  • Reduced costs: Mobility portal providers combine automation with economies of scale to perform tasks such as device configuration and delivery, number porting and carrier invoice validation more cost-effectively than any individual IT organization can.
  • Improved employee productivity: By providing self-service capabilities and fast help desk response time, mobility portals minimize the lost productivity that results when employees can’t make full use of their smartphones or tablets.
  • Optimized security and compliance: Rules-based automation and high levels of technical expertise help mobility portal providers safeguard security and maintain compliance with regulatory mandates.
  • Faster adoption of new technologies. Excessive mobile support workloads can create a disincentive for IT to take on new technologies, even if they could benefit the business. A mobile portal eliminates this problem.

For these reasons and others, IT organizations should strongly consider offloading mobility support to the right portal provider. In fact, with mobile support workloads growing faster than IT budgets, doing so may be a matter of survival.

Learn more about total mobility management and what it can do for your organization.

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