Microsoft Office 365 E5 enables users to enjoy many of the same telephony capabilities outside the office that they do while at their desks. So, whether they’re working at home, in a hotel room or at a coffee shop, they are having the conversations they need to have to get their jobs done.

But to get the best possible results from your E5 deployment, you have to do things right. Here are five tips you may find particularly useful:

  • Invest in quality headsets. You get what you pay for, so do yourself a favor and don’t skimp on the last link in the chain. A cheap headset will result in a bad user experience. It will undermine call quality, forcing users to repeat themselves and annoyingly ask others to repeat their remarks, as well. On the other hand, deploying quality headsets will optimize user satisfaction and adoption.
  • Preparation matters. Deploying E5 telephony requires more than just buying a software license. You have to make sure your network can deliver good voice quality to all the users you have today — and may have to add tomorrow. You have to make sure you have the right public switched telephone network connectivity. You have to configure Active Directory properly to allow users to make and receive calls from multiple devices. In fact, there’s a whole pre-implementation checklist you’ll want to run through before declaring your E5 environment production-ready.
  • Don’t take adoption for granted. Some users eagerly embrace technology and actually get a kick out of plugging a headset into a notebook to clear callbacks from their to-do list while they’re sitting at a gate waiting to board a flight. Others are more hesitant to change their ways. In order for them to really see the value in the technology and to have them really utilize it, E5 telephony often has to be applied to their workflow and workstreams. You may have to do some coaching (or even create some incentives) to get all of your users to take full advantage of their new E5 capabilities.
  • Consider a phased approach. In their well-intentioned zeal to transform the way their users collaborate and communicate, some organizations try to deploy too much technology in one fell swoop. This all-at-once approach can overwhelm IT staff and users alike. That’s why it’s often more advisable to take a phased approach. You may, for example, want to get your messaging and presence act together before moving on to telephony and group conferences. The right order will depend on your organization’s objectives, existing capabilities and tolerance for change — but it’s rarely optimal to make too many changes at once.
  • Get a little help. Users depend on reliable, quality voice communications every day. You don’t want to put those communications at risk. A bit of sound, practical advice from an experienced E5 subject matter expert can be very worthwhile.


In today’s competitive, high-pressure marketplace, knowledge workers have to perform effectively and be more productive than ever. Enhanced telephony can help make that happen. And Microsoft Office 365 E5 offers a great enhanced telephony solution. Just make sure you get the details right.

Check out Office 365 E5: A Bundle for the Modern Enterprise to learn more about Microsoft’s hosted phone plan or contact your account manager for more information. You can also leave a comment for me below.

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