The ability to increase productivity is important to every business.  Ever since the downturn in the economy, all businesses have been forced to do more with less.  While it is difficult to put a dollar figure on how much time and money can be saved using nifty tools like Cisco’s Jabber clients, once implemented as a business tool, the adoption rate increases. There is value in expediting information exchanges and leveraging subject matter experts within your organization quickly.   

Jabber clients streamline response times

Nowadays, when someone is “in a meeting” or “on a call”, it really means they can’t talk to you but they can usually respond to you in an IM session. Your request doesn’t get buried in their email box either, it is visually seen either as a pop up on your desktop or a flashing icon on your toolbar.  The new etiquette for no interruption is “Do Not Disturb”.  But Jabber isn’t just about instant messaging or presence.

  • Integration to common tools on your desktop, such as Microsoft Sharepoint and Outlook, makes it simple to quickly start a collaborative meeting of the minds
  • Federation makes it really easy to communicate outside of your environment, making it an even more powerful tool

Jabber is your collaboration tool

Besides the instant messaging and presence capabilities, Jabber clients provide visual voicemail, a soft phone, communication history, video, and voice and web conferencing.  You can easily click on multiple contacts to start a group chat or a conference call.  It can seamlessly integrate with your Cisco IP phone too, if that is your preference.

Jabber Use Cases

It is no longer just about providing dial tone and voicemail.  It is all about being more effective at productivity and cost savings, everywhere and anywhere.

  • Jabber clients only – no phones here.  They don’t want to make a financial investment for a device or pay the annual maintenance fee for a physical phone.  And, with the ramp on virtualization, a Jabber client may be an option.   In addition,  Cisco’s VXI portfolio may be another area to research and determine if it is a good fit for your company (it supports voice and video as a real-time application).
  • Business continuity strategy.  Their Adaptive Security Appliances are in a Data Center and/or DR site.  Their employees can use the Jabber client from anywhere as long as there is a data connection.
  • Mobile workforce.  Today’s fast paced business environment demands you can be reached no matter where you are.
  • Home office.  Green initiative.  Reduce gas emissions .  (Hint: Nearly every company has a “green” budget, maybe you can obtain some funding?)
  • Day-to day office workers.

Jabber is Cisco’s new marketing term for a range of soft clients:

  • Jabber for Windows – desktop client
  • Jabber for Mac – desktop client
  • Jabber for iPhone
  • Jabber for iPAD
  • Jabber for Android

Jabber clients are intuitive; there is a common look and feel across the user interfaces.

To take advantage of the Jabber clients with an On-Premise solution, you do need to have Cisco Unified Presence Server (CUPS) and Cisco Unified Communications Manager (CUCM) implemented.  A Cisco Adaptive Security Appliance (ASA) with Anyconnect Licenses is required for your off-premise users, ensuring your communications are done securely.

For those who want to provide a Jabber solution with CDW Cloud Collaboration and offload the lifecycle management responsibility, you will need a Cisco Adaptive Security Appliance (ASA) with Anyconnect Licenses which can be located at your premise or CDW’s.  In addition, you will pay a monthly fee per user.

If you need a business continuity strategy, if you want to start a “green” initiative, if you need to be mobile, or if you just want to do more with less, reach out to your CDW Account Manager, let’s collaborate about IT.

4 thoughts on “Jabber & Why It’s Good for the Organization

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