People love Apple products — and for good reason. Their exceptional ease of use empowers people to achieve serious mobile productivity.
That’s why businesses, governments and educational institutions love them, too: People can get a lot of work done if they’re given an iPhone, iPad or Mac loaded with the right apps. And the more work they get done, the better the organization can perform.
A Potentially Cumbersome Process
Many IT professionals don’t have a lot of hands-on experience managing iOS and Mac OS X devices in an enterprise context. In-house IT also tends to be really busy, so a typical deployment — shipping devices to the IT team, having IT folks manually plug each device into a Mac to enable Supervised mode and perform other configuration tasks, manually enrolling the device in an enterprise mobile device management (MDM) solution, before finally delivering the device to the end user — is not efficient.
This approach distracts IT pros from other important tasks and delays time-to-benefit for end users. It can also result in configuration errors that compromise productivity, security and compliance — especially in circumstances where MDM enrollment is left to the end user. Wouldn’t it be great if the end user could receive the device, take it out of the box, enter a credential, and have all of these setup tasks (including MDM) happen automatically, over the air – a no-touch configuration for the IT team (because the device serial number and the organization’s DEP profile were already connected by your provider)?
Fortunately, there is a smarter and faster way to get Apple devices into users’ hands: Apple’s Device Enrollment Program (DEP). CDW is one of the few tech providers that is fully authorized to enroll all Apple devices into the DEP. We can even enroll past purchases, allowing you to take full advantage of DEP’s benefits across your entire Apple deployment.
What Apple DEP Offers
Apple DEP dramatically streamlines device deployment by establishing corporate ownership of iPhones, iPads and Macs. This allows organizations to:
- Activate Supervised mode over the air.
- Simplify the end user’s initial experience within Apple’s Setup Assistant.
- Enforce MDM enrollment within Setup Assistant.
- Continue exercising supervisory privileges over time.
There are a number of benefits to the DEP including:
- Quicker productivity upgrades when Apple devices are shipped directly to end users
- Savings on IT staff hours thanks to preconfigured settings, apps and services
- Significantly reduce IT workloads, including help desk calls
- Improved security and compliance
A particularly good example of how DEP simplifies Apple device ownership is the ability of end users to log into iCloud and put their own device into Lost Mode, which enables Activation Lock and renders the device useless. Being able to bypass Activation Lock without engaging Apple support at all saves a lot of time and hassle.
Without DEP, the IT team can’t reactivate the device unless it has the user’s Apple ID and password — even if the staff wipes the device and restores it to factory defaults. The IT team has to appeal to Apple support, provide proof of ownership and jump through a few more hoops before Apple will unlock it.
The supervisory privileges associated with DEP registration let the IT team control many other Apple device attributes as well, including iMessage, Game Center, AirDrop, Siri content privileges, content sync with other devices and more. These controls are all important for good mobility governance. In fact, it’s unacceptably risky to deploy corporate-owned Apple devices without them.
So if you’re deploying Apple devices, I strongly recommend taking advantage of DEP. Your users and IT staff will thank you, and your entire organization will benefit.
Curious to learn more about mobile device management? Check out BizTech Magazine for the latest and greatest in mobility trends.