Enterprise mobile technology is supposed to simplify jobs, not make them more complicated. But with many knowledge workers carrying several different devices and relying on perhaps a dozen or more mobile apps to conduct their day-to-day work, enterprises must implement tools to ensure that mobile technology doesn’t become overwhelming.
Here’s a simple rule of thumb: If users have to move from one device to another when switching tasks, or if they’re employing so many different mobile apps that they frequently forget their login credentials and have to waste time resetting their passwords, then something likely needs to change.
Emerging mobile workspace solutions, such as VMware Workspace ONE and Citrix Mobile Workspace Suite, help enterprises retain the productivity gains made possible by mobility, while bringing back some of the simplicity that has been lost as the number of devices and applications inside the enterprise has grown exponentially. These tools help standardize the experience across devices, giving users single sign-on access to the apps required to complete their jobs.
4 Paths to Mobile Success
Here are four ways that organizations are using mobile workspace solutions to create value within the enterprise:
- Supporting profit centers: Even without mobile workspace solutions, most organizations give their users access to applications such as email and calendars across their devices. These are simple solutions. But for traveling members of a sales team — the users who bring in the revenue that keeps a company in the black — simple applications aren’t nearly enough. These users must be able to instantly and remotely access inventory management systems and other tools that traditionally have not been accessible offsite. Mobile workspace solutions ensure that sales staffers never fail to close a deal because of IT limitations.
- Increasing speed: While the old axiom that “speed equals wealth” may be a cliché, it’s perhaps never been truer than today, when users and customers often expect nearly instantaneous results. Mobile technologies can provide this sort of efficiency, but those same technologies can also trip up users if they are forced to juggle multiple passwords, or if they can complete certain tasks using only specific devices. Providing a standardized, single sign-on experience minimizes user downtime, which gives organizations an edge in a world where speed equals success (and often revenue).
- Enhancing security: Mobile workspace solutions allow enterprises to easily grant — or revoke — user access to mobile apps via single sign-on. These solutions give users a catalog of available apps based on their user roles, ensuring that they are able to access only appropriate and necessary tools. And, if an account becomes compromised, the IT staff needs to reset credentials only for the single account, rather than for a plethora of different applications.
- Recruiting and retaining employees: Younger millennials — those now entering the workforce — have grown up not only with technology and the internet, but also with mobility. These users have little patience for clunky systems or inelegant solutions that require them to use different devices for various applications. After all, they’ve had years to grow accustomed to receiving a standardized experience across devices from consumer applications such as Facebook and Snapchat, and they expect this same sort of seamlessness in their work lives. Older users, too, have seen the benefits of a streamlined user experience, which has thus become a baseline expectation for many of them.
Users want access to all of their applications across all of their devices, with familiar and friendly interfaces. Mobile workspace solutions provide this capability.