Often, when I’m working with clients on their digital signage deployments, they seem to lose interest a bit after we’ve discussed the hardware and I’ve moved on to professional services. Perhaps because digital displays share superficial similarities with the televisions and computer monitors we all have in our homes, many business leaders assume that their staff can handle the installation, configuration and management of these solutions on their own.

But, as a quick web search for the phrase “video wall collapse” will reveal, there’s plenty that can go wrong.

Only a few years ago, it seemed most educators still needed convincing that video games had any role to play at academic institutions. By now, many educators have come to understand the benefits of esports, but they lack staff with experience in implementing esports programs.

To make matters more complicated, there’s no one “right” way to design an esports initiative. After all, needs vary by size and goals. Find out how other K–12 schools, colleges and universities rolled out their programs, and get inspired to start your own.

Device as a Service — the subscription model for deploying mobile devices and endpoints — can not only simplify IT management, but also enable organizations to shift costs from a capital expense to an operating expense. But those attractive outcomes aren’t the only justifications for adopting DaaS.

Here are five additional ways organizations can obtain a positive ROI from a device subscription engagement.

Cisco has been hard at work to deliver features and enhancements to the Webex Calling product portfolio. Here are the biggest and best announcements from Cisco’s recent Connect Cloud Calling Summit that make Webex Calling a more appealing and complete communications service in the cloud.

Microsoft isn’t retiring its Skype for Business Online solution until the summer of 2021, but we’re already seeing a growing number of organizations transitioning to Microsoft Teams. Businesses are finding that their employees really respond to an environment that ties together collaboration tools such as chat, file sharing, calendar, voice and video.

While it’s exciting to see users adopting a powerful tool on their own, it’s also important for organizations to be strategic in how they roll out and support Teams. Here are three ways to ensure your Teams deployment improves operations and helps your organization achieve its business goals.

As more companies look to migrate services to the cloud and embrace OPEX subscription billing, how does this relate to the contact center? As the contact center technical architect of CDW’s research and development group, I spend all my time looking at products and where they fit. Cloud contact center has been at the forefront of my more recent research and development. In this blog series, I will take a deep dive into several solutions, their options in the market, and how they may fit into your business.