Every day we talk with customers about making decisions regarding what I.T. services to maintain on-premises and which ones to shift to the cloud. This can be a somewhat daunting task, but I.T. professionals want and expect services to help them manage the decisions, transitions and ongoing operations. 

In addition, I.T. shops today see technology as a means to an end. Focusing on business objectives, delighting customers and growing your business is probably your most important goal. Managed services help organizations handle complex infrastructures, thereby freeing up staffs and providing additional time to work on business strategic and mission-critical projects.

We are also seeing organizations turn to I.T. as a way to not only increase productivity, but also grow revenue. Thanks to newly released offerings like managed services on Microsoft Azure, entities are offloading the infrastructure management so that they can focus on expanding ROI and overall profitability.

For example, building and maintaining a data center is a massive undertaking that requires enormous capital expenditures and specialized expertise. Plus, an on-premises data center is vulnerable to service interruption and data loss in the event of an outage or natural disaster.

With that said, how does one go about choosing a partner that best fits their business needs? Here are the top three tips for making the most of remote managed services:

  1. Define your goals: Doing so will ensure service levels align with needs and costs. For example, consider whether all your applications require Gold (Tier 3) services; in some cases, Silver or Bronze might be sufficient.
  2. Assess cultures: The goal is to identify a managed services provider whose culture dovetails with that of your organization. Partner with a provider that fits into your culture, rather than the other way around.
  3. Align with ITIL: The IT Infrastructure Library and other best-practice models offer proven techniques for turning systems over to a provider. Ensure that your partner can meet your expectations efficiently and cost-effectively.

Just last week, we cut the ribbon on our Illinois-based cloud and managed services location, the Enterprise Command Center (ECC). I consider this milestone yet another example of creating unique value and opportunity for organizations of all sizes. Managed services is the final phase of full solution life cycle and answers the question for our customers, “How will you manage your environment 24×7?”


Make no mistake, managed services have always been a key component of our offerings. In fact, this new facility is a 24x7x365 operations center that expands upon the services already offered from our Enterprise Command Center in Madison, Wis. It’s another location dedicated to managing IT solutions including cloud, data center, mobility, security and unified communications/collaboration.

The ECCs are populated with Level I, II and III engineers and include smart walls, collaboration bars, conference rooms and technology lab showcases. Whether an organization requires public or private clouds, on- or off-premises locations, we can help plan, design, provision, integrate and manage complex and distributed infrastructures.

Interested to learn more about how managed services can increase ROI and simplify your life? Check out our collection of managed services-related white papers, case studies and data sheets for more information.