It seems that at any collaboration summit, event or IT business strategy discussion that I attend people talk about if and how they should migrate to the cloud. Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are most certainly topics of conversation. In my experience, I have seen customers struggle…

Security is top of mind for most organizations today. In many IT departments, the security conversation has been going on since two computers were connected onto the same network. The spectrum of approaches goes between “let nothing out or nothing in and we will be fine” or “let somewhere just shy of everything out and…

Most business and IT leaders who I speak with understand the benefits of unified endpoint management tools. They get that UEM can help them streamline management across different device types, give employees self-service access to apps and allow push-based and instant delivery of policies and updates. Further, the time savings that result from UEM can…

The cloud migration plan that many companies follow largely consists of a single step: migrate. They pick an application that they think they could manage more effectively in the public cloud, shift workloads to a cloud provider’s environment and then see how things go. The problem is that it’s easy to migrate resources to the…

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Most technology professionals today understand that their companies can’t afford for their IT shops to be stuck in “keep-the-lights-on” mode. Obviously, it’s essential for technology departments to ensure adequate reliability, availability and performance for IT resources. But even if staffers are performing these tasks at the top of their game, an IT shop that stops…