Cloud Unified Communications as a Service (UCaaS) is taking enterprises by storm this year. The global UCaaS market is expected to grow at a Compound Annual Growth Rate (CAGR) of 23.4 percent from 2014 to 2022, hitting $37.85 billion.

Don’t Drop a Dime

Where traditionally global enterprises were once operating on siloed environments, they are now looking to consolidate and standardize on the same global UCaaS platform. The benefits of UCaaS are magnified when evaluating on a global scale. Many vendors are also offering hybrid solutions where cloud is not available because of regulatory, technical or fiscal roadblocks.

Linking your global and domestic offices ensures the highest level of communication and user productivity. A reliable IP network presence allows you to communicate efficiently with users you cannot see in your everyday setting. For instance, video and web conferencing allows users to share content, collaborate by mobile phone or video, while providing local dial-in numbers for your global participants.

UCaaS can also reduce costs in several ways. First, consolidated billing makes it easier for your company to manage operating costs and budgeting. Also, cross-branch dialing allows companies to dial by extension or transfer calls between global offices at no extra charge. Finally, a UCaaS platform will lessen the costs of IT management because you don’t need an employee to troubleshoot your phone system in every office. A cloud-based solution will allow you to save money on staffing by having the entire global system managed by a single person or group.

Map Out Your Strategy

Regus, a leading global workplace provider, opted to move all of their 2,500 physical office locations to a standardized global UCaaS platform. Because Regus will be deploying services in 106 countries around the globe it was imperative that they asked the right questions to determine the right UCaaS vendor for their geographic footprint and functional needs.  Here are some of the questions they posed as they considered a global UCaaS solution for their large network of offices:

  • Where are our data centers located today?
  • Where are our customers to date?
  • Where do we expect to find customers in the future?
  • In what countries can we provide toll numbers?

Identifying your target locations will also inform as to which countries you should place local Data Centers in Data Centers (DIDs). Another consideration that will be a high priority is determining which countries have emergency services, such as 911. The portability of numbers will depend on the underlying carriers each UCaaS provider leverages.

Learn more about the Regus selection process here. We have many cloud computing experts at CDW and I’m just one of them! Click here to contact a solutions architect with questions or to discuss a cloud provider that fits your global UCaaS objectives.

Lastly, check out how one San Francisco incubator startup used UCaaS to successfully launch its nonprofit center in CDW’s own BizTech Magazine.

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