If you’ve been working in corporate America in the past decade, phrases such as … “I’m on a conference call.” “Hang on, I’m on mute.” Or, “Hold on, I’m trying to dial in my meeting ID.” … have become commonplace. The beauty of modern technology is that it enables remote work and virtual collaboration in…

Once upon a time, companies built out massive call centers. There, workers sat in cubicles and relied on operators, who sat in front of switches to route calls to the right people. And while the process did evolve — the operators became technology-driven and not human, for starters — things didn’t really change until the…

In the future, Chicago may add the title “City of Big Data” to the list of appellations poet Carl Sandburg lumped on the city in his famous 1914 poem. The city has many initiatives pushing it to the forefront of the smart city movement, but one in particular is pushing the envelope of data-driven civic…

In this stage of the cloud technology lifecycle, we are well past any questions about whether the cloud is “good” or not. The reality is that the cloud is useful for any number of use cases. Whether that’s good or not depends entirely on the organization’s business objectives and the workloads or applications that are…

While it’s true that software developers and network administrators both work in technology, the reality is that they work on different ends of the technology spectrum. We often talk about the gap that exists between IT and its line-of-business counterparts, but the difference actually lies between agile, iterative, experimental app developers and their more defense-minded,…

All the way back in 2015, Cisco announced Cisco Spark (now Cisco Webex Teams). Alongside the business messaging app, Cisco also announced Spark Room Devices (now known as Cisco Webex Devices), a new cloud service that allows customers to experience Cisco’s video solution on a subscription basis, without having to invest in the infrastructure, maintenance…