Todd Johnson

[sayit]Even in the best of times, printers can be a concern for IT departments. Years after industry observers first predicted a move toward “paperless” offices, printing is still a key component of many businesses’ operations. And while other technologies always seem to be getting simpler and more user-friendly, print environments often remain stubbornly complex. Learn…

Not long ago, I’d ask customers a simple question: “How many locations do you support?” And I’d hear a range of familiar replies, from “Just a few floors in an office,” to “Dozens of facilities,” to “Locations in every state.” The customer would pause and then almost always finish with: “Oh, and several remote and…

Everybody needs a printer, but nobody wants to manage one. Even in an increasingly digitized world, printers retain a central place in most organizations’ operating models. And often, print environments sprawl over time, encompassing a variety of devices that all consume different supplies and require users to learn each machine’s idiosyncratic processes. In many organizations,…