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Paul Goska


Paul Goska is a principal field solution architect at CDW.

Principal Field Solution Architect


The Rewards (and Challenges) of UCaaS and CCaaS

Switching to Unified Communications as a Service or Contact Center as a Service may be challenging, but it can help your organization solve collaboration issues.

By Paul Goska  and Casey Nordendale
|
February 17, 2021
Services, Software

According to the Gartner Global Telephony and Messaging Forecast 2016–2023, 2020 marks the first time in history that spending on cloud-based telephony and messaging surpassed spending on on-premises solutions. While this is clearly a benefit to Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers, there are also misconceptions around…

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4 Things to Think About When Exploring UCaaS

Looking into cloud options for unified communications? Consider these four factors first.

By Paul Goska
|
November 15, 2019
Digital Workspace, Cloud, Services

[sayit]Often, IT leaders tell me they want to adopt a unified communication as a service (UCaaS) strategy, which would enable them to use the cloud to simplify their communication and collaboration systems. This is a good idea, but in some cases, that’s all the information these IT leaders have. They’re not necessarily sure which capabilities…

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