The Rewards (and Challenges) of UCaaS and CCaaS
Switching to Unified Communications as a Service or Contact Center as a Service may be challenging, but it can help your organization solve collaboration issues.
According to the Gartner Global Telephony and Messaging Forecast 2016–2023, 2020 marks the first time in history that spending on cloud-based telephony and messaging surpassed spending on on-premises solutions. While this is clearly a benefit to Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers, there are also misconceptions around…