Mike Robinson

Artificial intelligence (AI) has been getting a lot of attention lately, but for a technology company like CDW, looking to provide valuable solutions to customers, it can be challenging to create a new service offering in this area. For one thing, the term AI is very abstract and can transcend many technology areas such as…

Python is a programming language that has been around since 1989 but has recently become even more popular because of an increase in the use of bots, the popularity of data science and the benefits of using application programming interfaces (APIs) for technology not previously associated with automation, such as Cisco routers. Regardless of your…

Due to the popularity of collaboration platforms such as Facebook, Microsoft Teams, Slack and so on, the usage of bots has become increasingly common. Running bots on these platforms can increase productivity, inspire innovation and provide the opportunity for employees to learn new skills. Interested in creating your own bots but unsure how to get…

CDW recently participated in a Microsoft four-day hackathon to create a proof-of-concept solution that would provide a more customized workspace and solve the problem of an overburdened IT department that uses ServiceNow as its customer relationship management (CRM) platform. How It Came Together CDW's idea for a solution was twofold: First, we aimed to decrease…

One of the reasons I love working with Cisco Unified Communications (UC) is the flexibility they provide within their solutions to create custom applications. Just about every application within Cisco UC allows for some form of automation or customization. Examples include Communications Manager, Unity Connection, CTIOS Client (a Windows-based agent desktop built on the .Net…