Michael Goad

Healthcare organizations today are under enormous pressure to not only reduce high readmission rates but also ensure the overall wellness of their patients. At least one estimate from researchers at Massachusetts General Hospital calculates that more than $8 billion is spent annually on potentially preventable readmissions. What’s more, federal regulations require the Centers for Medicare…

Recently, I was talking to a peer at TigerConnect about one of the company’s largest customers. Although TigerConnect (previously TigerText) was created to facilitate HIPAA-compliant sharing of patient information, it turned out that this customer’s most enthusiastic adopter of the tool is its food services department, which sends as many as 30,000 messages each month…

Healthcare is plagued by too much waiting around. Visit any doctor's office or hospital emergency room, and you'll almost certainly find several patients frustrated with the long wait time until they are seen. While there's no silver bullet to completely eradicate the waiting game from patient care, we're finding that the increasing ubiquity of mobile…

Client virtualization allows healthcare workers — and many other industries — the freedom to operate effectively and securely from anywhere. Consider what’s happening in the healthcare industry as hospitals transition from paper-based records management to electronic or digital records. Healthcare facilities have untethered physicians, nurses and other care workers from fixed workstations by allowing them…