Michael Goad

Conversations about managing mobile devices can quickly turn into alphabet soup. First there was MDM, or mobile device management, which gave organizations better visibility into and control over smartphones and tablets. Then came EMM, or enterprise mobility management, which added content and application management capabilities alongside device management. The latest evolution is UEM, or unified…

More than 83 percent of Americans now own a smartphone, up another 4.3 percent over the past year, and users have more than 7 million apps to choose from. All these numbers mean that when people need information, they’re far more likely to pull out their smartphones than fire up a PC. About the only…

Mobile and desktop applications are rapidly becoming a central part of healthcare delivery. When used effectively, these tools can help clinicians and other healthcare professionals to create a better patient experience and improve health outcomes, all while providing the level of security that hospitals need to protect patient data and comply with HIPAA and other…

Hospitals have to manage more equipment, tests and data than ever before. At the same time, healthcare organizations face increasing financial pressure not only to provide great care, but also to deliver an outstanding overall patient experience. These factors are creating a need for hospitals to adopt tools and practices that help them improve coordination…

Healthcare organizations today are under enormous pressure to not only reduce high readmission rates but also ensure the overall wellness of their patients. At least one estimate from researchers at Massachusetts General Hospital calculates that more than $8 billion is spent annually on potentially preventable readmissions. What’s more, federal regulations require the Centers for Medicare…

Recently, I was talking to a peer at TigerConnect about one of the company’s largest customers. Although TigerConnect (previously TigerText) was created to facilitate HIPAA-compliant sharing of patient information, it turned out that this customer’s most enthusiastic adopter of the tool is its food services department, which sends as many as 30,000 messages each month…

Healthcare is plagued by too much waiting around. Visit any doctor's office or hospital emergency room, and you'll almost certainly find several patients frustrated with the long wait time until they are seen. While there's no silver bullet to completely eradicate the waiting game from patient care, we're finding that the increasing ubiquity of mobile…

Client virtualization allows healthcare workers — and many other industries — the freedom to operate effectively and securely from anywhere. Consider what’s happening in the healthcare industry as hospitals transition from paper-based records management to electronic or digital records. Healthcare facilities have untethered physicians, nurses and other care workers from fixed workstations by allowing them…