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Meghan Smith


Meghan Smith is a ServiceNow solution architect for CDW’s Managed Services. By focusing on how people will use what’s being built, she works to ensure that the solutions crafted improve people’s jobs.

ServiceNow Solution Architect


Fist of Five: Voting and Consensus Checking with Remote Teams

A versatile and easy-to-learn tool that can increase engagement for your virtual meetings.

By Meghan Smith
|
June 23, 2020
Digital Workspace, Software

[sayit]Agile software development has many things to teach us, and one of my favorites is Fist of Five. This voting method, often proposed for scrum teams, is a fast way to get feedback from your team. Learn how CDW’s ServiceNow solutions are driving business transformation. In short, when you need to come to an agreement,…

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How to Improve the ServiceNow Portal Approvals Process

A few tweaks can make for a smoother, more detailed user experience.

By Meghan Smith
|
May 28, 2020
Services, Digital Workspace, Software

[sayit]For many organizations, the ServiceNow Service Portal is the primary way that approvers interact with the records they approve. It is also often a major way that managers, directors and VPs interact with the system when introducing ServiceNow’s functionality to other departments. Learn about CDW’s Amplified Services offerings. First impressions matter. Providing an optimal user…

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Get More Value from Your Data with ServiceNow Service Portal Reporting

A few tweaks to the reporting function can yield valuable insights.

By Meghan Smith
|
May 14, 2020
Services, Software

[sayit]On its own, the baseline data captured on the ServiceNow Service Portal can be useful. The Portal logs can be found under Service Portal > Log Entries, and some basic reporting can be found under Service Portal > Usage Overview. While the baseline functionality is powerful, with a little configuration you can capture and display…

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