Kathryn Averyheart

The test and development process is central to how companies grow their offerings and reach a wider customer base. Today, customers are quick to jump ship for new features and better service level agreements. Development teams seek to deliver new products as quickly as possible, while operations struggle to keep pace. Helping development, operations and…

— by Kathryn Averyheart, Jim Dacey and Dan Shoultz The CDW data center team has become accustomed to seeing advance after advance in technology from the Nutanix team. It’s great to watch them, year after year, changing the technology conversation at so many of our customers, and generally making running and growing business easier and…

There are many words and phrases floating in the technosphere about Big Data. You may hear data-driven decision-making, analytics, Big Data, IoT, IoE, IoL, Hadoop, Hortonworks, Splunk, HPE Vertica, EMC Isilon, N4mative. Some of these are trendy phrases that don’t really help anyone be strategic about their data, and others are companies who have the…

“Be Greater than Average.” — NASA slogan In December 2002 I interviewed at CDW for an account manager position. I was so nervous I would be late that I took a cab from Union Station to the CDW offices, less than two blocks away. Chicago was gray, painted in unwelcoming wintry colors – but the…

In my last mPOS blog post, I talked about the definition of and the benefits behind mobile point of sale. To recap, mobile point of sale is essentially a smartphone, tablet or dedicated wireless device that acts as a cash register or electronic point of sale terminal (POSint-of-sale terminal). A bad point of sale experience can cost a…

According to David Gosman, CEO of pcAmerica, 26 percent of people will leave a brick-and-mortar store if they are having a bad customer service experience. And of those 26 percent, seven percent of those customers will leave permanently. That is a huge statistic. That means that retail store personnel can do everything correctly – merchandising…

Businesses live and die by metrics. Everywhere, the sheer volume of data is being examined, reexamined and leveraged. Let’s take a look at one part of the business world – more specifically, the retail space – to see what this industry is doing in Big Data. The term Big Data isn’t new and the idea…