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Justin Hester


Justin Hester is a principal inside solutions architect for CDW's collaboration practice. He previously worked as the national collaboration lead for CDW’s vertical segment and a unified communications strategist.

Principal Inside Solutions Architect


To Design the Optimal Meeting Experience, Focus First on Goals and Then on Videoconferencing Equipment

Organizations must consider more than just hardware when building out video solutions that enhance collaboration and productivity.

By Justin Hester
|
March 20, 2019
Digital Workspace, Cloud, Software

Sometimes, when I’m speaking with IT managers about how to build out video collaboration systems for their organizations, they want to start the conversation by talking about a particular high-end Logitech camera, or a specific, slick Samsung video panel. Often, these technology pros have a mandate from on high: A leader within the company has…

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Modern Meeting Experiences Demand an Ongoing Standard of Excellence

Whether it’s videoconferencing, content sharing or a plain old conference call, collaboration technology is increasingly essential for smooth day-to-day communications.

By Justin Hester  and Brian Dunat
|
January 3, 2019
Digital Workspace, Cloud, Services, Software

If you’ve been working in corporate America in the past decade, phrases such as … “I’m on a conference call.” “Hang on, I’m on mute.” Or, “Hold on, I’m trying to dial in my meeting ID.” … have become commonplace. The beauty of modern technology is that it enables remote work and virtual collaboration in…

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Why Voice Authentication May Be a No-Brainer for Banks

Financial institutions can increase productivity and improve security in their customer engagement centers while reducing customer frustration.

By Justin Hester
|
December 11, 2018
Security, Software

When I tell organizational leaders that they can cut the average call time in their customer engagement centers by 10 to 20 seconds, their eyes light up. I can see them doing the mental math, calculating their potential savings by multiplying those shaved seconds across all the calls that their customer service representatives handle every…

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4 Ways Banks Can Create Value from Customer Service Data

For financial institutions, the customer contact center can be a treasure trove of valuable information.

By Justin Hester
|
April 13, 2018
Software, Digital Workspace

During the day, I speak with banking executives who want to be as strategic and efficient as possible with their customer outreach. But when I go home, my mailbox, my email inbox and sometimes even my voicemail are filled to the brim with offers from financial institutions for products and services that don’t fit at…

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Banking on Video Technology

Video solutions help financial institutions enhance customer engagement and improve internal communications.

By Justin Hester
|
January 10, 2018
Digital Workspace, Software

Recently, a Midwestern bank with around three dozen branches reached out to CDW for help. The bank’s customers had grown accustomed to the friendly, in-person service of a small financial institution, but as the organization grew, it couldn’t afford to staff all roles at every location — and particularly not specialized positions such as loan…

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Banking Customers Benefit from Modern Communication Technologies

Financial institutions streamline and improve customer care by implementing call center advancements and new digital channels.

By Justin Hester
|
February 9, 2017
Digital Workspace

There have never been so many ways for customers to do their banking. Of course, they can walk into a local branch or call a toll-free number, but they might also access their accounts through a mobile app or roll up to a video ATM and connect with a specialist based several states away. In…

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Cloud Telephony Lets You Add Advanced Services — Without the Extra Cost

By Justin Hester
|
September 15, 2016
Cloud

Increasingly, the businesses I work with have moved, or have begun planning a move, to cloud-based telephony services to replace their on-premises systems. Cloud-based telephony is an on-demand computing model allowing users to tap into a shared pool of configurable computing resources — such as applications, networks, servers, storage and services — that can be…

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