Unified Communications Strategist
During the day, I speak with banking executives who want to be as strategic and efficient as possible with their customer outreach. But when I go home, my mailbox, my email inbox and sometimes even my voicemail are filled to the brim with offers from financial institutions for products and services that don’t fit at…
Recently, a Midwestern bank with around three dozen branches reached out to CDW for help. The bank’s customers had grown accustomed to the friendly, in-person service of a small financial institution, but as the organization grew, it couldn’t afford to staff all roles at every location — and particularly not specialized positions such as loan…
There have never been so many ways for customers to do their banking. Of course, they can walk into a local branch or call a toll-free number, but they might also access their accounts through a mobile app or roll up to a video ATM and connect with a specialist based several states away. In…
Increasingly, the businesses I work with have moved, or have begun planning a move, to cloud-based telephony services to replace their on-premises systems. Cloud-based telephony is an on-demand computing model allowing users to tap into a shared pool of configurable computing resources — such as applications, networks, servers, storage and services — that can be…
