Justin Hester

There have never been so many ways for customers to do their banking. Of course, they can walk into a local branch or call a toll-free number, but they might also access their accounts through a mobile app or roll up to a video ATM and connect with a specialist based several states away. In…

Increasingly, the businesses I work with have moved, or have begun planning a move, to cloud-based telephony services to replace their on-premises systems. Cloud-based telephony is an on-demand computing model allowing users to tap into a shared pool of configurable computing resources — such as applications, networks, servers, storage and services — that can be…