Joe Starofsky

[sayit]Until someone invents a crystal ball, business analytics tools are the best way to achieve a deeper understanding of business trends, such as emerging opportunities and changes in customer expectations and habits. The latest BA tools also enable organizations to unlock insights that otherwise would require hiring data scientists. Early BA tools proved their worth…

When it comes to data analytics, there is a lot to be learned from what higher education institutions are doing with this technology. Schools are facing constant financial and competitive pressure — not unlike most businesses. They need to retain their customers, the students. This can be difficult because of competition from online educational options…

Seven years ago, Harvard Business Review called data science “the sexiest job of the 21st century.” It’s even sexier today, judging by the 55 percent increase in data scientist job postings between June 2017 and June 2019, with annual salaries averaging $121,000. This demand reflects the growing amount of data that organizations collect and source…

By next year, over half of midsized and large enterprises will be using chatbots, Gartner predicts. It’s easy to see why: Chatbots leverage advances in artificial intelligence (AI) and natural language processing (NLP), and benefit from the fact that roughly 40 percent of all customer questions are about the same things. Those are two reasons…