Joe Starofsky

Seven years ago, Harvard Business Review called data science “the sexiest job of the 21st century.” It’s even sexier today, judging by the 55 percent increase in data scientist job postings between June 2017 and June 2019, with annual salaries averaging $121,000. This demand reflects the growing amount of data that organizations collect and source…

By next year, over half of midsized and large enterprises will be using chatbots, Gartner predicts. It’s easy to see why: Chatbots leverage advances in artificial intelligence (AI) and natural language processing (NLP), and benefit from the fact that roughly 40 percent of all customer questions are about the same things. Those are two reasons…