Many people believe hosted voice and Unified Communications as a Service (UCaaS) are the same thing. I suppose you could argue they’re similar, and certainly Hosted Voice is a component of UCaaS since you can’t have UCaaS without a dial tone. However, I think there are several differences. When considering moving away from an on-premises phone system (or any system for that matter), customers must look at the risks and rewards, along with the use cases of doing one versus another. My colleagues and I are finding there are many different reasons customers are looking into moving their communications systems to the cloud.
Over the last 13 years, I have seen countless advanced technologies in the telecom world. Networks have gone from ATM and Frame Relay to MPLS and VPLS and even Layer 2 through the years as users demands have evolved.
In December, Cisco provided a tasty holiday treat by releasing their latest software that integrates Cisco’s telephony systems with IBM’s social communications platform, IBM Sametime. Cisco calls it CUCI-IBM (Cisco UC Integration for IBM Sametime), pronounced “Cookie” IBM. My wife would tell you I’m a fan of cookies in general, but I’m quite excited by this CUCI that provides significant new functionality over past voicemail and phone control plug-ins from Cisco.