In my last post, I wrote an email to a CIO from an IT director. While the communication was fictitious, the scenario was real-life. The following is my response from the CIO.

Dear Mr. IT Director,

Thank you for your note and your concerns. There isn’t another coworker that I feel deserves a vacation more than you. As you know, we constantly review how we run IT at ABC Company. If we are to start evaluating some of the services you mentioned, I want to make sure it is done right.

I have talked to other CIOs who said they have pulled back on some of their cloud services. Their reasoning was with planning. They mentioned that they failed to properly plan their cloud adoption, causing the wrong solutions to be implemented for what they were trying to solve.

To this point, I do not think it would be best to go directly to the cloud manufacturer for our evaluation. I do not want someone fitting a round peg into a square hole. We need the right solutions for our business. We need a partner.

You mentioned that we need to move our office productivity to the cloud. I have heard good things about Microsoft Office 365 and Google Apps. You mention that Microsoft Exchange is one of our most important applications. We will want the partner to explain the myriad of factors to consider when migrating users to the cloud. We will also want the partner to compare on-premises and cloud environments, showing the benefits of each over the other. Seeing demos would be great so we can determine the differences that exist.

Infrastructure as a Service or IaaS for more of our applications interests me. But again, we will need guidance from a trusted partner. We will need to see cost analysis. I have heard that it is not always cheaper to move to an IaaS solution. But I have also heard that there are soft costs, such as power and cooling, we can save on. We would want to see that all laid out for us.

Managed services are also critical. If the partner can show us how managed services help us save on soft costs and free you up, I am all for it. You are responsible for this company’s vital information and data. Therefore, I am in favor of evaluating the idea of contracting some services out to help lighten your workload and allow your team to focus on more strategic priorities.

I guess the common theme that I am making is the fact that we need help. We need a trusted advisor to guide us through this process. We need a partner that can help us overcome our security, performance, integration, legal and loss-of-control concerns. This partner should be able to assess our current environment and make recommendations on what can be moved to the cloud and what should stay on-premises in our traditional data center.  I would then like this partner to present options, whether it is third party or their own. We will need to see their migration, implementation and management plan for us.

You are an important asset to this company and we certainly want you to be taking vacations.

Sincerely,
Mr. CIO

2 thoughts on “An Open Cloud Computing Email to the IT Director from the CIO – Part 2/2

  • Brad Kostreva says:

    All I can say is… wow. I wouldn’t dream of sending an uninformed, un-researched complaint letter to a CIO the way this IT Director did. Simply put, he clearly stated that he doesn’t know how to dis-engage from operational day to day maintenance of IT and look at strategic Technology direction. Sure, his “ideas” are pseudo-progressive in getting some services to the cloud – whether app, infrastructure, or support… but to have none of the TCO and ROI information in front of him when going to a C-Level manager just stinks of mis-aligned resources in IT. If this IT director hasn’t had a vacation in 10 years, there’s clearly a reason for it, and it’s not on-premise hosting and legacy apps.

    /rant over

    Reply
  • Hi Gary,
    I’ve just read both parts today. You left me with smile and tears. Your IT Director is a brave and social guy to send such an email to CIO :-). The CIO looks like a newcomer in that business or the gossips are on planned Board changes (and surely ABC it’s not a Gov. business). Generally what is real in Your scenario is not a story but the fears over CC adoption and the part about third, external party knowing better what we need inside our business is Your best shot!
    Regards George G.

    Reply

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