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hackers

Why Hackers Love End of Life

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The smell of potato chips and a few too many energy drinks wafts through the air. Dawn is still hours away. The dark room surrounds Joe as he smiles in the dim light of the laptop screen. His persistence has finally paid off. He has been dissecting this component for a while. Server 2003 is old. Many of its bugs have been patched, but there are more waiting to be discovered. And now he owns one.

disrupt

The Rise and Fall of IT (as we know it)

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IT is the central nervous system of practically every modern business on the planet. However, most of us have looked at IT primarily as a cost center, endlessly pursuing a lowered Total Cost of Ownership (TCO) through massive budget cuts, technology consolidation and the migration from siloed, analog systems to integrated, digital ones. This became the norm because most companies on average spend over 70 percent of their annual budget on operations and maintenance.

Social Media and the Changing Contact Center

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Gone are the days when a customer calls a company or writes to complain.  They still write, but no longer to the CEO or some other board member of the organization.  They write to social media.

Customers still have complaints, like they always have. But their methods and how companies communicate back have changed significantly.  If organizations are not monitoring their brands on the litany of social media websites, a simple customer complaint can run viral, turning into a major public relations firestorm. 

Your Computer is now your Phone

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Your Computer is now your Phone.

In fact, your monitor is also your phone.  And the same holds true for that display on the wall.  Read on to see how Cisco’s DX80 brings everything you need to be productive in one sleek integrated device.

Today there are so many ways to communicate: via phone, instant messaging (IM), video, as well as web sharing applications.  End users are used to these applications being one seamless experience in their personal lives.  Now they are looking for that functionality at the office too.  

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Mobile Access Routers Extend the Enterprise to Transit and Public Safety Vehicles

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Mobility continues to be one of the most dynamic technology trends in the field today. New tools, resources and information are being designed with mobility as their primary modality. Where once information was housed on central servers and storage infrastructure distributed across a hub and spoke network, today’s mobile-first paradigm puts the power in the hands of field workers where it is most impactful.

collaboration

Transparency: “Control” or “Trust”

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How to measure transparency?  My view of transparency is “Control vs. Trust.”  Does IT control everything you do?  Does management control everything you say?  Or does IT provide you with tools and trust you will use technology for the better.  Do your management and executive leadership trust you to make good decisions with information and knowledge?

Windows-Server-2003-End-of-Support-Quickly-Approaching-459943-2

What is the Application Benefit of Upgrading: Old OS Server vs. New Hardware?

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Now that there are less than 187 days until Microsoft stops supporting Windows Server (WS) 2003 R2, the gallows are coming into view, your pulse is racing and soon even non-technical senior executives concerned about your organization’s ability to be regulatory compliant will ask, “What’s our plan?”  The former is an exaggeration, but this Y2K-like inflection point is going to be a big concern to your executives.

collaboration

Building a More Collaborative Organization

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Almost every collaboration project I have seen in my career starts, progresses and ends the same way.  We have a vision; we plan; we create committees; we start small and build toward our goal. We align the people, assign a project manager, install the software and build out a basic taxonomy. Perhaps, we even think about governance and throw in some branding.  Then, we launch and collectively hold our breath.